Two surfaces, one assistant

What it does

At Tonmode, “where is my order” used to eat half the day. Now 64% of messages never reach a person.

Who is asking

Four jobs

Enterprise / Department Knowledge base Customer service Ecommerce

On which channel

The widget on your site Email Instagram Telegram

10 minutes listening, 15 setting it up live on your own site, 5 for your questions.

Worth reading

Comparisons and records

SemAgent vs Chatbase SemAgent vs Intercom Fin Release notes Documentation How it works All features

Posts on Reply templates

Copyable replies for common customer situations: shipping, returns, delays, stock, complaints.

The support assistant that answers from your own site. GDPR/KVKK-aligned.

12 ready replies for order status questions