How many conversations there were, how many closed without ever reaching a person, how long the first human reply took, which channel carried how much load. All on one screen and exportable.
No ratio is shown when the denominator is zero. With no data it says “no data”, not “0%” — those are very different things and the first one leads to wrong decisions. Auto-closed conversations do not count as resolved.
Widget, email, WhatsApp, Instagram and Telegram appear separately. WhatsApp's message fee on Meta's side is in the report too, so the real cost of a channel is visible.
Every report downloads as CSV. The file opens cleanly in Excel and is protected against formula injection — nothing surprising happens when a report is pasted into a spreadsheet.
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