1. Definitions
"Service": the Support Assistant, AI Agent and related features offered via semagent.ai. "Tenant": your isolated workspace. "We": CS Digital Wonders LLC.
2. Account
Provide accurate information at signup. You are responsible for the security of your account and team access (passwords, 2FA). Report unauthorized use immediately.
3. Scope of service
The Service provides a knowledge-base-grounded widget and an approval-layered AI agent. AI output is probabilistic: despite safeguards such as strict-KB grounding and the policy engine, we do not guarantee correctness in every case — verifying output for critical decisions is your responsibility. Configuring approval thresholds and allow-lists for agent actions is under your control.
4. Subscription, credits & payment
- Paid plans (Starter, Pro) include a credit allowance per billing period; payments are processed via Stripe in US dollars (USD). Current amounts are published on the Pricing page.
- Usage is metered in credits. Your plan credits renew each period; unused credits do not roll over.
- Plan limits are hard caps: when your credits are exhausted the service pauses, and no overage is charged automatically without your explicit consent.
- You may purchase additional credit packs (top-ups); add-on credits are used under the applicable plan terms.
- Purchased or added credits are non-cash-convertible and non-refundable; mandatory consumer rights remain unaffected (see section 10).
- On cancellation the service runs to period end; you may cancel at any time. After cancellation your data is retained for a reasonable period and can be exported.
- Changes to prices, credit allowances or credit pricing take effect at the end of the current period with prior notice.
5. Acceptable use
No unlawful content, infringement of third-party rights, unauthorized access, spam or malware distribution. Only add content to your knowledge base that you are entitled to use. We may suspend accounts on violation. Detailed rules: Acceptable Use Policy.
6. Intellectual property & your data
The platform and software are ours. Your knowledge base, conversations and generated content are yours — we process them only to provide the service and never train models on them. You may export your data when closing your account.
7. Personal data protection and roles
For your account, billing and usage data, we are the data controller. For the end-user data you process through the Service (your customers and visitors), you are the data controller and we are a data processor acting only on your instructions and only to provide the Service. This section sets out the data processing terms between us under Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and, where it applies, the GDPR.
- Your obligations: informing your end users (KVKK Art. 10); ensuring a legal basis for every processing activity and obtaining explicit consent where required — in particular for marketing messages, customer segments and campaign targeting, retention of order history, cross-channel identity linking, customer memory, and transfers of data abroad (KVKK Art. 9); registering with the Data Controllers' Registry (VERBİS) if you are required to; setting your retention periods; answering data subject requests within the statutory period (KVKK Art. 13, at most 30 days); and entering special categories of personal data (health, religion, political opinion, biometric data, etc.) into the Service only where the legal conditions are met.
- Our obligations: processing the data only on your instructions and for the purpose of the Service; limiting access to authorised personnel and sub-processors bound by confidentiality; taking appropriate technical and organisational security measures; listing sub-processors in the Privacy Policy; informing you without undue delay when we become aware of a personal data breach, and giving you the information we hold so you can meet your notification duty to the Board (KVKK Art. 12(5)); providing panel tools to view, export and delete data; and deleting the data after the agreement ends within the periods in the Privacy Policy.
- The consequences of an unlawful processing instruction, or of failing to meet your information, consent, registration and request-handling obligations, are your responsibility. Mandatory provisions, in particular KVKK Art. 12(2), remain reserved.
- Enterprise customers may sign a Data Processing Agreement (DPA) that details this section; in case of conflict, the signed agreement prevails.
8. Commercial electronic messages, consent and campaigns
The Service lets you send messages to your customers through campaigns, approved templates, automated replies and similar features. You are the sender of these messages: you decide who receives a message, when and with what content, and messages go out in your name from the accounts you connected (for example your WhatsApp Business account).
- Prior consent and İYS: under Turkish Law No. 6563 on the Regulation of Electronic Commerce and the Regulation on Commercial Communication and Commercial Electronic Messages — and, where they apply, the GDPR and ePrivacy rules — obtaining the recipient's prior consent before sending commercial electronic messages, keeping that consent in a provable form, registering with the Message Management System (İYS) where the law requires, and managing consents through İYS are your responsibility.
- Right to opt out: identifying yourself in your messages, giving recipients an easy way to refuse further messages, and processing opt-outs within the statutory period are your responsibility.
- Channel rules: the policies of WhatsApp, Instagram and other channels (for example Meta's business messaging rules on prior opt-in and templates) bind you as well.
- Limits of our tools: previews, the "do not message me" marker, automatic exclusion rules and the send cap are there to make compliance easier. They do not verify that your recipients consented, and they do not replace your consent records or your İYS registration.
- Fees: the channel provider's message fees (for example Meta's WhatsApp fees) are billed directly to your account.
- Responsibility and indemnity: administrative fines, third-party claims and related reasonable costs arising from a breach of your obligations in this section are your responsibility. You will therefore hold us harmless against claims brought against us on that basis and indemnify us for the resulting loss. We may suspend messaging features in case of complaints, a warning from a channel provider, or a clear breach.
9. Limitation of liability
The Service is provided "as is". We are not liable for indirect, incidental or consequential damages; our total liability is limited to the fees you paid in the 12 months before the event giving rise to the claim. To the maximum extent permitted by law, we are not liable for the consequences of messages sent by your decision, segments and campaigns you create, people you link to customer records, or data you upload to the Service. Liability for intent or gross negligence, your rights under mandatory consumer law, and other mandatory provisions remain reserved.
10. Governing law
These terms are governed by the laws of the Republic of Türkiye; Istanbul (Central) courts have jurisdiction, without prejudice to mandatory consumer provisions.
11. Contact
[email protected] · CS Digital Wonders LLC
Last updated: October 4, 2026 · You accept these Terms and the Privacy Policy at signup; this is the binding version.