Half of store support is one question: order status. The widget answers it in real time — carrier, tracking, ETA. The rest comes from your knowledge base.
Made-to-order or peak season, "where is it?" dominates the inbox.
If an international customer waits 8 hours for an answer, the next purchase happens elsewhere.
Weekly sales summary, critical stock checks… hours of panel-walking.
Install the app from the Shopify App Store and turn the bubble on in your theme — no code to paste. Product, stock and order data are read straight from your store.
Returns, shipping and size pages get crawled; product questions answered with sources.
Unanswered questions show up in the dashboard. In the reports: automatic, with an Excel attachment.
Read in real time from your store with read-only access — on both Shopify and WooCommerce. It never invents what it doesn't know.
Order status + tracking number and carrier. Order details are shared only after the customer enters a 6-digit code sent to the order's email.
Stock by size and color — it tells the customer exactly which options are available.
Discount code validation: the amount and conditions; if the code is invalid or expired it says so honestly.
Shipping rates and delivery zones — including free-shipping thresholds and international delivery.
Product data combined with your knowledge base — size charts, fabric care and return terms in the same answer.
On damage, payment issues or frustration signals it hands over with a summary and priority tag.
🔒 Connections are read-only by default. When you enable them, a customer can verify identity with an email code and start order cancellation, return requests and address changes right from chat (live); refunds are a separate permission and run only if you switch them on. Each action is off by default and protected by four gates + a one-time code + an audit log; credentials are stored encrypted and never sent to the language model. The verification emails your customer receives are branded with your store logo, contact details and order products. Setup and scope list →
"We're made-to-order; 'when will my order arrive' was half the day. The widget answers it live from Shopify."
Founder — Tonmode
Try Starter or Pro free for 7 days — card required, cancel anytime. For a Shopify store, install SemAgent from the Shopify App Store; no card needed.
Start free trial