Store connection

A real answer to “where is my order?”

Connect your Shopify or WooCommerce store and the assistant reads order status, tracking, stock and price from the store at that moment. It answers from live data, not from a document.

Live data versus what is written down

There are two sources and they are never mixed. Price, stock and order status always come live from the store, never from a stale copy in the knowledge base. Written information — return terms, delivery times, size charts — comes from the knowledge base.

How the customer is verified

Order details are not handed out freely. The visitor is verified by order number plus a matching email or phone; without a match the assistant shares nothing and hands the conversation to your team.

Read-only

The store connection only reads. The assistant does not cancel orders, start refunds or change prices. Nothing in your store changes — the right information is simply read and said.

Technical documentation for this →

Let your site say what it knows.

Give your URL and your assistant starts answering from your knowledge base.

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