Not product pitches: real cases, setup practices, and short, actionable pieces on the AI-trust model.
2026-07-08 · 6 min read
Don't let your chatbot tell a customer about a return policy that doesn't exist: why hallucination happens, why RAG alone isn't enough, and how strict-KB grounding works.
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2026-07-08 · 5 min read
Tonmode handed its "where is my order?" traffic to a Shopify-connected widget: instant first response, zero weekly reporting effort. The steps of how it was set up.
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2026-07-08 · 7 min read
Fear of autonomous agents is justified — the answer isn't distrust, it's layering trust: a 4-level autonomy model built on risk classes, allow-lists and "never silent" actions.
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