Not product pitches: real cases, setup practices, and short, actionable pieces on the AI-trust model.
2026-09-04 · 6 min read
“0% satisfaction” in a panel does not mean your customers are unhappy — it may mean nobody voted. Zero denominators, coverage, measurement windows and what an empty list means.
Read →
2026-07-08 · 6 min read
Don't let your chatbot tell a customer about a return policy that doesn't exist: why hallucination happens, why RAG alone isn't enough, and how strict-KB grounding works.
Read →
2026-07-08 · 5 min read
Tonmode handed its "where is my order?" traffic to a Shopify-connected widget: instant first response, zero weekly reporting effort. Here's how they set it up.
Read →
2026-07-08 · 7 min read
Fear of autonomous agents is fair — but the answer isn't to distrust them, it's to layer the trust, action by action. A practical 4-level model with risk classes, allow-lists and "never silent" actions.
Read →