Both sell a "chatbot that learns from your content"; the difference begins with what happens after the answer. Below we've honestly written which one makes sense in which situation.
| SemAgent | Chatbase | |
|---|---|---|
| Pricing model | ||
| Entry | 7-day free trial, card required (250 credits) | Free: 50 message credits/mo, 1 agent, 400 KB of content; the agent is deleted after 14 days of inactivity |
| Paid | $19–49/mo + Enterprise; Shopify e-commerce on every plan; limits are hard caps, no surprises | $40 (Hobby) / $150 (Standard) / $500 (Pro); credit-based — premium models burn up to 5 credits per reply |
| Brand removal | Included | ~$99/mo add-on |
| Answer quality | ||
| Grounding | Strict-KB: cites sources, tells you when it doesn't know | Trained from your content; source/grounding behavior depends on configuration |
| Crawl | Sitemap + 5 forum engines + stealth for bot-protected pages | URL/document/Notion import |
| Beyond the answer | ||
| E-commerce | Live Shopify order/stock answers + human escalation | Integrations on higher plans (Stripe/Zendesk etc.); live order answers aren't the focus |
| Autonomous agent | A 50+ tool, approval-gated agent (email, calendar, DB, social, MCP) — on Enterprise / on request | None — Chatbase is a chatbot platform |
| Turkish | Turkish-first product + dashboard | Multilingual answers; dashboard/documentation in English |
Competitor details were compiled as of July 2026 from official pricing pages and independent reviews; always verify the current terms on the relevant product's own page. If you spot an error, write to us and we'll fix it.
You want a simple, mostly-English FAQ bot and the ready-made integrations in its ecosystem (e.g. Zendesk) are central to your stack. It's a mature, widely-used product.
You want answer + action: live Shopify order answers, approval-gated agent automation, a Turkish-first experience and predictable (no credit-burn) pricing. Two products on one knowledge base.
Try them both — the SemAgent side takes 5 minutes, card required.
Compare for free