Not marketing copy, an inventory: every job the assistant does and what it buys you. Any row you want to go deeper on has a detail page.
| Feature | What it buys you | Detail |
|---|---|---|
| Sitemap BFS crawl | You hand over your site address; pages are discovered and indexed automatically — you never move content by hand. | KB guide |
| 5 forum engines | phpBB, inSided, Discourse, XenForo and vBulletin are detected automatically; the "answered threads only" filter keeps quality high. | KB guide |
| Stealth crawl | Your own bot-protected pages (behind Cloudflare, for example) are crawled too — with a real browser fingerprint. | |
| Checkpoint / resume | An interrupted long crawl picks up where it stopped; it never starts over. | |
| Crawl reason log | Why each page was fetched or skipped is on record — "why wasn't this indexed?" always has an answer. | |
| File upload | PDF, Word and text files go straight into the knowledge base. | |
| Scheduled re-crawl | As your content changes, the knowledge base refreshes itself automatically. |
| Feature | What it buys you | Detail |
|---|---|---|
| Sections that stand alone, boilerplate dropped | Content is split into meaningful sections and template text like menus and footers is stripped out — answers come back clean. | |
| Hybrid search | Keyword and semantic (vector) search together: it finds "shipping" and "delivery time" alike. | |
| From your content only | The widget answers only from your knowledge base and shows its source; when it doesn't know, it doesn't invent. | Product page |
| Auto-FAQ generator | Ready question-answer pairs are extracted automatically for common questions — and stay editable. | |
| Answer test lane | Run sample questions before you go live and see the quality of both the answer and its sources. | |
| Unanswered-question report | Real questions the widget couldn't answer pile up in the panel — the roadmap for your knowledge base. |
| Feature | What it buys you | Detail |
|---|---|---|
| Public help site | Your articles in the widget and, if you want, on a help site Google can find at your-name.semagent.ai/help: search, categories, a sitemap and structured data. You choose which articles show outside. | Articles |
| One-line embed | widget.js + your tenant ID — one line. | Quickstart |
| Persona & appearance | Assistant name, tone, color and welcome message match your brand; you pick how off-KB questions are handled. | |
| Pre-chat form | Ask for name/email/phone if you want; on escalation it goes to your human team. | API |
| Conversation history & CSAT | The chat survives a page refresh; a satisfaction score is collected when the conversation ends. A 1–2 rating emails your team, and reports split scores between the AI and the team. | |
| Widget Chat API | If you want to build your own interface (mobile, custom UI), the same API is right there. Your site's code can also control the widget: open/close it, recognise a signed-in customer, send a message, listen for replies (window.SemAgent). | API Reference |
| API & webhooks | Read conversations and customers with the REST API and send replies and internal notes; receive new conversation, message, handoff, resolution and satisfaction rating events in your own systems through signed webhooks. A key works with the permissions of the person who created it. | API & webhooks |
| Proactive messages and the cart | A bubble appears next to the chat button while a visitor waits on a page, scrolls or moves to leave. In Shopify and WooCommerce stores it can also fire on items in the cart, the cart total or a product in the cart, with a ready-made rule for visitors about to abandon their cart. The cart is never sent to us. | Proactive messages |
| Live visitor list | See who is on your site right now and on which page, from Conversations; visitors with a conversation show their name. No IP or location is kept and the data drops after 90 seconds; off by default. | Conversations |
| Multilingual answers | The widget opens in the visitor's language: Turkish, English, German, French, Spanish, Italian, Dutch, Russian or Portuguese. The AI replies in the language the customer writes in, and the handoff promise, error texts and the check-in question to a quiet customer go out in the widget's language too. Turkish is the primary test language. | Reply language |
| Product cards and option buttons | A product the AI describes appears as a card with image, price, stock and Add to cart; when it asks the customer to choose, the options become one-tap buttons (on WhatsApp and Instagram too). Shown, click and add-to-cart counts are in the report. | Settings |
| Feature | What it buys you | Detail |
|---|---|---|
| Human handoff | The button, an explicit request or the AI's offer hands the conversation to your team; the AI goes quiet, an agent takes over. | Docs |
| Working hours | Weekly schedule, holidays and special days; outside hours the widget says when you're back and asks for an email. | |
| Teams & assignment | Round-robin to online agents; the assignee gets an email, Conversations shows who has it and since when; take over from a colleague with a confirmation. A separate inbox for each team; a reply time target turns the pill red in Conversations when it is missed (counted in working hours). Keyword, page, topic and order total rules (Pro+). | Human handoff |
| Handoff alerts | Email and SMS. The Messaging screen's Team alerts tab covers 7 SMS and 4 WhatsApp providers, each with step-by-step setup and a connection check that sends nothing — or send from the number you connected to SemAgent, submitting the template for approval in one click; email if no channel gets through. It also warns before a WhatsApp or Instagram customer's 24-hour window closes. | Team alerts |
| Email channel | Email sent to your support address becomes a conversation in Conversations; replies go out through SemAgent (from your verified own domain), Gmail / Google Workspace, Microsoft 365 or your own SMTP server. The screen shows the way in use in a coloured box; if a connection drops, the reply goes out through SemAgent instead of getting lost. | Email channel |
| WhatsApp channel | Customers write on WhatsApp and the message becomes a conversation in Conversations; the AI answers first from your knowledge base and hands over to your team with a “Talk to a person” button. Connect the number in the WhatsApp Business app on your phone without giving the app up: messages show on the phone and in the panel, and the last 180 days of chats and your contact names are imported — or connect a new number. The 24-hour window is shown with a countdown; after it closes you write with an approved template (image, video or document headers included). Photos, documents, voice notes and video go both ways (a per-number switch; an agent's file waits until the virus scan comes back clean); sent / delivered / read statuses and customer reactions show in the conversation. If the connection breaks, admins get an email. | Messaging |
| Instagram DM | Messages to your Instagram account become conversations too: the AI answers first from your knowledge base, guides customers with ice breakers and quick reply suggestions, and hands over with a “Talk to a person” button; photos, video, audio and PDFs go both ways (a per-account switch). Story replies, edited and unsent messages and reactions are marked in the conversation; the 24-hour reply window is shown in the panel. | Messaging |
| Voice message transcription | Voice messages from WhatsApp, Instagram and Telegram are transcribed: the AI answers what was said and your team reads the text in the chat. Off by default; each transcribed voice message costs 1 credit. | Messaging |
| Email campaigns and NPS | Email campaigns to opted-in customers from your own domain or mailbox; a 0–10 satisfaction survey (NPS) and automated sequences that go out when a conversation is resolved or a visitor becomes a customer. Every email has an unsubscribe link; opens and clicks are not tracked. | Campaigns |
| Agent tools | Canned replies (search and pick with /, name and email variables, language versions picked automatically for the customer's language), AI reply suggestions, conversation summary, draft polishing and translation into the customer's language; translating a customer's message into one of 39 languages (only the agent sees it); adding a good reply to the knowledge base in one click. | Conversations |
| Support agent role | Takes over and answers conversations; can't change settings. Inbox access follows the permission matrix. | |
| Reports & learning | Handoff rate, time to first human reply and the reply time target; per-agent workload, first reply and satisfaction (downloadable as CSV); satisfaction split between the AI and the team, and an NPS card; article suggestions from handed-off questions, canned response suggestions from frequent replies, and writing the right answer to a negative one straight into the knowledge base. | Reports |
Switches on when you connect a Shopify or WooCommerce store. Order, stock and price are read from the store the moment the question is asked.
| Feature | What it buys you | Detail |
|---|---|---|
| Order tracking | The customer types the order number and the email on the order, then enters the 6-digit code sent to that email; status, courier and tracking number come back in one reply. Customers signed in to your store don't need a code. | Store Assistant |
| Per-variant stock | “Do you have this?” and “do you have the black one in large?” are different questions. Stock is read by colour and size. | |
| Untracked variants | Where your store doesn't track stock, that variant is always sellable — and the assistant won't call it sold out. | |
| Live price | Price and sale price are read from the store, not from a copy. Start a promotion and it quotes the promotional price. | |
| Product search | Searches by full name, prefix and tag, and still lands on near-misses in spelling. It reads the product description too: fabric, dimensions, the technical section. | |
| Actions from chat | Cancellations, return requests and address changes can start in the chat. Off by default; each is switched on separately, identity is proved with a one-time email code. Refunds are a separate permission and run only if you switch them on. | |
| Store permissions | The dashboard lists each permission and whether it's granted — your store's answer, not our claim. It names where to remove one. | |
| Smart handover | Damage, payment trouble and anger send the conversation to your team with a summary and a priority tag. | |
| Shopify · WooCommerce · Ticimax | Shopify connects through our app, WooCommerce with a Consumer Key and Secret. Ticimax is planned. | Integrations |
| Feature | What it buys you | Detail |
|---|---|---|
| Data kept per company | Each company's knowledge base is held apart and every request is filtered by company. | Trust Center |
| No model trained on your data | Traffic to AI providers goes through our own gateway to enterprise accounts that don't train on it. | |
| Encrypted storage | Store and email connection credentials are held encrypted; they never reach the language model and don't show in the dashboard. | |
| GDPR / KVKK panel | See what we hold, delete what you want. | Privacy |
| Role-based access | Your team works inside its own permissions, and you can define custom roles. The support-agent role takes over a conversation but can't change settings. | |
| Audit log | Who did what, and when — on the record. | |
| Hard caps | Usage shows in real time; when the limit is reached it stops, and your bill doesn't balloon. | Pricing |
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