Split your knowledge base into folders and decide which role may see which folder. Panel chat enforces that boundary in code: content in a closed folder is never used in an answer for someone in that role.
A company's internal knowledge is not one flat pile. HR files, contract templates and salary bands are not for everyone. Without folder scope a single internal assistant can read the most confidential document to the least privileged user.
Scope is per role and works in the retrieval layer — before an answer is produced. The model never sees the contents of a closed folder; this is not a solution that relies on instructing it to keep quiet.
A visitor has no role; the widget always answers from customer-facing folders only. Folder scope concerns panel chat and internal search.
Give your URL and your assistant starts answering from your knowledge base.
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