Direct messages to your Instagram professional account and comments on your posts land in Conversations. Your team replies from there, and can send a private message to whoever commented.
Instagram messages sit next to the widget, email and the other channels. What the same person writes across channels merges into a single person card.
You can answer the public comment or move it to a DM with “reply privately” — order numbers and the like are not discussed in front of everyone.
On Instagram a human reply can still go out for up to 7 days. You see the window state in the panel and get a warning before it closes.
Give your URL and your assistant starts answering from your knowledge base.
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