Two surfaces, one assistant

The widget on your siteYour customer asks. The answer comes from your site, with its source underneath. Assistant chatYour employee asks in the panel. Only the folders they may open are used.

What it does

Cites its source Stops when unsure Hands off to a person Unanswered-question list Store connection Folders per role Reports Widget appearance

Customer story

64%

At Tonmode, “where is my order” used to eat half the day. Now 64% of messages never reach a person.

Read the story →

Solutions

Who is asking

Your customersFrom outside, on your site. Shipping, returns, payments. Your teamFrom inside, in the panel. Leave policy, expenses, a clause in a contract.

Four jobs

Enterprise / Department Knowledge base Customer service Ecommerce

On which channel

The widget on your site Email Instagram Telegram

Not sure yet

30dk

10 minutes listening, 15 setting it up live on your own site, 5 for your questions.

Book a call →

Integrations Pricing

Resources

Worth reading

BlogWe write up what we measured, not what we wish were true. Case studyTonmode: 64% of messages never reach a person.

Comparisons and records

SemAgent vs Chatbase SemAgent vs Intercom Fin Release notes Documentation How it works All features

Posts on Industry and market

Seasonal peaks (Black Friday, holidays), regulation and pricing changes, AI search; situations specific to fashion, beauty, electronics, education, travel and B2B.

RSS feed

All posts
Reply templates
E-commerce support
Accurate answers and knowledge base
Metrics, reports and cost
Industry and market

No post in this category yet.

The support assistant that answers from your own site. GDPR/KVKK-aligned.

Solutions

Enterprise
Knowledge Base
Customer Support
E-commerce

Product

Support Assistant
Store Assistant
Pricing
Security

Developers

Quickstart
API Reference
Integrations

Company

Customers
Contact
Blog
Sign up

Legal

Privacy Policy
Terms of Service
DPA & Sub-processors