Can the widget give my customers wrong or made-up information?

No. The widget answers only from the content in your knowledge base and prints the page each answer came from. If the answer is not in the knowledge base, it says so instead of making something up and routes to human support.

Product · overview

Answers it won't invent.
Sources you can see.

The assistant on your site answers from your knowledge base alone and prints the page each answer came from. Connect your shop and it reads order, stock and price live as well.

Fear 01 — "What if it makes things up?" It speaks only from your knowledge

If the answer isn't in your knowledge base it won't invent one — it says "I don't know" and shows its source.

See the mechanism →

Fear 02 — "What if it causes trouble?" It does nothing without your approval

Every step that writes to your shop sits behind its own permission, and every one is off by default. The dashboard shows which are open.

Trust architecture →

Start free Explore the product ↓

7-day free trial · card required · 250 credits

Who are you?

Start from your scenario

Instead of one generic tour, go straight to your job — each path is for a real department or workload.

E-commerce

End "where is my order?"

The widget answers order status live from Shopify; the rest comes from your knowledge base.

E-commerce solution Customer Support

Hand off the routine

Answer repeat questions 24/7 with sources; let the team focus on the hard cases.

Support solution Enterprise / Department

An assistant per department

From HR to Legal, every team gets an assistant that speaks from its own data.

Enterprise solution Knowledge Base

Consolidate scattered knowledge

Turn docs, wikis and PDFs into one searchable, sourced answer layer.

Knowledge Base solution

One assistant · two jobs

Should your site answer, or your shop?

01 — Support Assistant

An assistant that speaks with your knowledge, on your site

It crawls your website, forum and documents; answers visitors only from your knowledge base, showing sources.

6 crawl engines: sitemap BFS + 5 forum engines
Says "I don't know" rather than inventing an answer
Unanswered questions collect in the dashboard
Persona, color and look that match your brand

Explore Support Assistant →

02 — Store Assistant

A digital worker that runs tasks on your behalf

With 50+ built-in tools it sends email, manages the calendar, produces reports, updates Shopify, publishes on social — asking for your approval at every risky step.

Order tracking with the order number, the order's email and a code sent to it
Per-variant stock: colour and size answered separately
Live price, including whatever promotion is running
Cancellations and returns from chat — off by default, you switch them on

Explore the Store Assistant →

How it works

Live in 3 steps

Build the knowledge base

Give your site address. We crawl your sitemap, your forum and the PDFs you upload, then split it into sections that stand on their own and drop the repeated boilerplate.

Paste the widget

Add the single-line embed code; set persona, color and greeting from the panel to match your brand. No coding required.

Read the first day's chats

See what your customers actually asked. Write the answers you find missing, and the assistant stops getting stuck on them.

Under the hood

Benefit first. Detail on demand.

The title says what you get; expand to see how it works. For the curious, each line leads to a deep-dive page.

🛡Security & controlThe boundary is in the code, not in a prompt: the assistant does only what you allow.

Each company's knowledge base is held apart, and every request is filtered by company
Store and email credentials are stored encrypted and never reach the language model
We reach only as far as the permissions you grant; the dashboard shows which are open
Actions from chat are off by default; switch one on and the customer is verified by one-time code
Content pulled from the web is kept apart: an instruction buried in a page can't steer the assistant

Trust & Security →

64%

of Tonmode's messages handled by the widget

crawl engines (sitemap + 5 forum)

24/7

health monitoring + auto-failover

line of code — that is the install

~64% of support messages never reach a human anymore

Made-to-order clothing brand Tonmode answers order questions live from Shopify; most support messages never reach a person now.

"'When will my order arrive' was half the day. The widget answers that live from Shopify."

Read the Tonmode case →

Figures are approximate (~) and reflect a single customer's experience; the widget dialogue is representative.

~64%

messages resolved without a human

Instant

first response (before: hours)

~2 hrs

weekly reporting effort removed

1 day

from setup to live

Trust is not a badge; it's an architecture

Tenant-isolated data No model trained on your data GDPR/KVKK panel: see what we hold, delete it

Trust Center →

Platform architecture

Crawl → knowledge base → answers from there alone → widget, email and your shop. See how the pieces fit together. Explore the platform →

Honest comparison (TR)

Compare SemAgent with Chatbase and Intercom Fin line by line, at real prices — no spin. See the comparison →

FAQ

Questions on your mind

Can the widget give my customers wrong / made-up information?

No. The widget answers only from the content in your knowledge base and shows its source. If the answer isn't in the knowledge base, it says so instead of making something up and routes to human support.

What if someone asks about something my site doesn't cover?

The assistant doesn't invent an answer. If your knowledge base has nothing on it, it says so and points the customer to a person. That question also lands in the unanswered questions list in your dashboard — the gap in your site is reported to you rather than guessed at.

How long does setup take, do I need technical knowledge?

You give your site address and start the crawl; the widget is added with a single line of embed code. Setup requires no coding. Documentation is ready for teams that want deeper API integration.

What's in the free trial, is a credit card required?

The trial lasts 7 days: with 250 credits and 300 pages of crawling you can take the widget live. Try Starter or Pro free for 7 days — card required, auto-billed when the trial ends, cancel anytime.

Set it up today, notice it this week.

Your widget goes live today. By the end of the first day you're reading what your customers actually ask. Try Starter or Pro free for 7 days — 250 credits, card required, cancel anytime.

Try it free